CUSTOMER SUCCESS STORY

A Melbourne based success story.

In just over a decade, Switch Telecom has built a nation-wide telecommunications business with customer obsession at the heart.

Switch Telecom

“Make telco perfect”

950+ Customers / $8m + per year

Switch Telecom launched in 2009 and has bloomed into a successful national telecom business. To date, this business has completed 26,000 communication projects for over 950 customers, across industries such as accounting, law, real estate, childcare and transport.

Switch Telecom focuses relentlessly on customer happiness, with the mission of ‘making telco perfect’. Over more than a decade in business they have invested in building a customer service culture to rival that of the major networks. They focus on their company purpose and teach their staff to live up to the Switch Telecom core values.

The Switch Telecom service culture is best captured by their mantra ‘small enough to care, big enough to cope’. With a network of engineers and technicians across the country, Switch Telecom staff are trained to collaborate respectfully, improve continuously (Kaizen methodology), and work patiently to solve every technology challenge.

To bring this service culture to life they rely on Telcoinabox to provide rock-solid Hosted Voice and Data services. So that they can focus on what they do best: delivering an amazing customer experience.

“What drives us is the genuine satisfaction we get from solving frustrated customers’ challenges.

This is an industry where people easily feel frustrated and under-serviced. This is the most rewarding part of the business. The residual revenue is also very appealing, to know what has been built up in one month won’t change the next and you can continually grow the company from there.

We were impressed with Telcoinabox and the way they did business. They provide a good foundation for setting up a business while providing a sense of certainty.”

Richard & Steven Boothby

Directors – Switch Telecom

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