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Products & services

Back office services & support

Spend more time focusing on sales and marketing. Grow your business faster by making full use of Telcoinabox's comprehensive back office support & services available to both you and your customer base.

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Everything you need to support your business and your customers

Whether it be provisioning of services, training and accreditation, carrier management, customer care or compliance, our team provide a comprehensive suite of services, ensuring your entire business is fully supported.

End user support

At Telcoinabox, we can provide as much or as little support for your customers as you need. Our end user support services include:

Technical help desk

Provides total back end support for your clients. Our team of experts will answer your customer’s queries regarding setting up their data connections, and troubleshooting technical issues. And this is always done under your brand, which gives consistency and credibility to your business.

Billing and provisioning system

Our billing team produces all the bills and reminders for your customers, all branded with your company logo. We also provide a payment portal for them to pay you, making it a completely seamless billing process.

Total customer care

This is an optional service we provide, where we handle the entire customer service function for you. This includes setting your new customers up in the system, and dealing with all your inbound customer service calls through to resolution – all under the banner for your brand.

Fully equipped

Whether you want a lot of help or just a little, Telcoinabox is fully equipped to provide the level of customer service you require, freeing you from administrative chores and allowing you to focus on growing your business.

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