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Telco Collective – Customer success story

The Telco Collective delivers best-of-breed mobility

The Telco Collective is an Australian-based Managed Service Provider that focuses on delivering the best business technologies from around the world.

Seeing the worldwide shift towards enterprise mobility, The Telco Collective turned to Telcoinabox to underpin their strategic expansion into mobile services. Mobility is now a critical part of their holistic, best-of-breed, business technology suite.

The Telco Collective story

Founded on principles of honesty, global innovation, and tailored solutions, the Telco Collective has amassed a wealth of experience since its inception in the early 2000s.

Today, they support over 450 corporate clients across a diverse array of industries, with customers ranging from 5 to 500 staff. Marquee clients include major retailer Bing Lee and the International College of Management (ICMS).

The Telco Collective has local teams in both Sydney and Melbourne, plus a network of channel partners across the country. This national reach ensures they can deliver expert personal service right to their customers’ doorstep.

Telco collective MVNO

Clockwise from left: Dean Titlow – Director of Sales & Marketing; Michael Hall – Managing Director; Tara Dawson – Head of Customer Experience & Administration; Ben Andronicus – Virtual Partnerships Manager.

A trusted tech advisor – not just a telco

From day one, The Telco Collective
has had a clear vision of their value proposition and market position. Managing Director, Michael Hall, explains:

“During my time as Channel Director for a major Australian mobile operator, I recognised the need to be carrier agnostic. This means prioritising the best solution for the customer, not just what the company offered. This core principle laid the foundation for the Telco Collective.”

Drawing on deep telecom industry experience, they are also very discerning about their communication product suite. They take pride in delivering a comprehensive suite of telco offerings, including hosted telephony, mobile solutions as well as nbn and fibre.

The Telco Collective also offers an extensive range of business technology solutions for cybersecurity, remote access, and managed IT.  

A key piece in executing this strategy is specialising in delivering leading technologies from around the world – including Fortinet, Samsung Knox and Cisco Webex.  

Best-of-breed business mobility with Telcoinbox

Mobility is a key offering for The Telco Collective. In 2020 they made the decision to expand into this burgeoning market, seeing it as complementary product and high-demand opportunity.

After a thorough review of the Australian wholesale market, The Telco Collective selected Telcoinabox as their Mobile Virtual Network Operator (MVNO) enablement partner.  

True to their philosophy of selecting best-of-breed vendors, Telcoinabox stood out for providing mobile coverage on the trusted Telstra Wholesale network. The coverage, features, and quality of this mobile network were – and remain – market leading.

In addition, Telcoinabox delivered this mobile solution with the ability to manage and activate mobile services digitally, through their service provider portal. This underpins fast and efficient customer service. Managing Director, Michael Hall, explains:  

“Our ability to service our mobile customers via the Octane activation and management system was one of the most attractive elements.
It has exceeded our initial expectations and continues to be developed, ensuring our ability to support our customers and their needs in real time is always available. It really does make a difference.”

Beyond MVNO

Business mobility remains a central focus for The Telco Collective. In addition to leveraging the MVNO capabilities enabled by Telcoinabox, they are accredited Samsung Knox specialists, delivering comprehensive and secure Mobile Device Management (MDM) solutions

Looking ahead, The Telco Collective expect to see rapid evolution of the telecom and mobile market. However, they believe they are well positioned to capitalise on these shifts, backed by proven wholesale suppliers like Telcoinabox.

" Partnering with Telcoinabox has been a game-changer for us. Their MVNO solution ensures our clients have access to scalable, reliable mobile connectivity on the Telstra Wholesale network.

It's not just about the technology; it's about the confidence we have knowing that we can rely on Telcoinabox to deliver innovative products and software, helping us stay ahead in a rapidly evolving industry."

Michael Hall
Managing Director - Telco Collective

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