Telecom billing software
Billing software custom-made for the telco & IT industry. Telcoinabox Billing helps you get paid faster, reduce errors, and spend less time on financial administration.
Telecom billing software
Benefits
Integrated reporting
Understand your business state of play. Analyse revenue, costs, churn and more - with 50+ reports available.
Save time
Automate routine billing functions, from invoices to payment reminders and suspension warnings.
Single invoice
Charge for any telecom service – Voice, Mobile or Data – and present on a single, custom-branded bill.
Lower costs
Save money with turnkey billing software that is ready-made for Australian telcos & technology providers.
Feature tour
Subscription management
Recurring monthly charges
Bill your customers on a subscription basis for mobile, broadband and phone services. You can even charge for non-telco offerings like managed service retainers.
Variable & once-off charges
Plus, you can bill for once-off charges, like outright device purchases, as well as variable charges like excess usage, and add-ons like roaming packs.
Manage pricing
You have the power to set your own pricing and plans: customise rates, setup promotions, and easily manage refunds and chargebacks.
Analytics & reporting
Business state of play
Get real-time insights into activations and renewals, upsells and churn rates – so you always know where your business stands.
Financial reporting
Financial metrics are a breeze too. Real-time cost reports help you monitor revenue and spending to identify growth opportunities and optimise your strategy.
Export your data
You can easily download and export Call Detail Records (CDRs) and billing data, including via API, to use in other business systems.
Collections
Customer experience
Put your brand front and centre. From sending branded invoices to offering a self-serve portal where customers can pay.
Risk management
Reduce late payments with automated payment reminders, via SMS and email, and easily suspend delinquent accounts.
Make it easy to pay
Offer a variety of payment options to suit your customers, including credit/debit card, phone payments, EFT, CentrePay, and more.
Frequently asked questions (FAQs)
What is telecom billing software?
Telecom billing software automates and streamlines the process of billing for telecom services, managing subscriptions, payments, invoicing, and customer accounts. It supports complex pricing models, including pay-per-use, subscription-based, and custom plans.
How can Telcoinabox Billing help manage subscriptions?
Our software enables you to create, modify, and control subscription plans, set custom pricing, manage billing cycles, apply promotions, and automate renewals. You can also handle chargebacks, refunds, and cancellations efficiently.
How does Telcoinabox help with collections?
You are responsible for bill collection and outstanding debts. However, our software can help make this process easier. Key features include:
- Generate compliant, easy-to-read invoices with your brand and contact information
- Automated payment reminders – before and day-of – via email and SMS
- Automated payment confirmations via email and SMS A branded online portal where customers can make EFT, debit/credit card payments, or setup a recurring direct debit
- Suspension of non-paying accounts (and easily re-activate once paid)
- Easy to read reports on overdue and delinquent accounts
Can you provide wholesale CDRs?
If you prefer to use your own billing software, Telcoinabox can provide wholesale CDRs – either as downloadable files or as a daily data feed.
Most service providers use the integrated Telcoinabox Billing solution because it works seamlessly and requires no extra effort. Third-party software may require you to format and manually process CDRs, which can increase costs and delay your bill run.
What currencies are supported?
Telcoinabox Billing is designed for Australian service providers, and will charge in AUD. International currencies and currency conversion is not supported.
Can I offer discounts or promotional rates?
The software allows you to set up custom price promotions, discounts, and special offers. Example promotion offers include:
• First month free for new customers
•Three months % off for certain plan tiers
• Fixed value discount for plans on a contract
• Refer-a-friend $ discounts
How do I handle refunds or chargebacks?
Our software has built-in tools to manage refunds and chargebacks automatically. You can track and process these requests with minimal manual intervention, ensuring smooth operations and customer satisfaction.
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