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Teams Direct Routing

Teams Direct Routing for service providers

Expand your Microsoft service suite with Telcoinabox. Offer cost-effective Teams calling plans for your Australian business and enterprise customers. Wholesale pricing. Simple management. High margin.

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Deliver Teams calling
under your own brand

Microsoft teams direct routing

The telecom environment is often daunting to Microsoft Partners and MSPs. But it is also a growth market.  

Now, with Telcoinabox, you have a turnkey Direct Routing solution that can be sold under your own brand with your own pricing.  

Direct Routing enables Teams users to connect their phone numbers and make and receive calls directly from the Teams app – just like a traditional phone system.

Benefits for service providers


Offer competitive pricing

Tailor different pricing models to suit your customers. Deliver channel-based and user-based billing models. Pay-as-you-go and unlimited call plans are also available.

Assign phone numbers

Allocate phone numbers to users, teams, rooms, and devices. Give your customers the flexibility to order new phone numbers, or migrate (‘port’) their existing numbers for use with Teams.

Simple carrier interconnect

Rest easy, we manage the Direct Routing and PSTN infrastructure for you. Our carrier voice platform is engineered to be geo-redundant and high-availability, for your peace of mind.

High margin product

Enjoy higher revenue and margins with a fully white label solution. Don’t just resell – deliver under your own brand with your own custom rates, plans and inclusions.

How it works

Teams calling plans Australia

We provide: Direct Routing as a Service

We manage all aspects of PSTN interconnect on your behalf. This means you have a reliable Teams calling solution without the headache of managing your own SBCs or Australian carrier arrangements.

You provide: Licensing & configuration

You manage your customers Microsoft environment, including licensing and Powershell configuration. A point-and-click management portal is also available as an alternative to Powershell management.

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Optional add-on: Management portal

Unite Calling management portal

Provide your staff or end-customers with the Unite Calling self-service management portal. This portal is available as a Teams-native app – and via the web.  

Portal users have a simple point-and-click interface to manage numbers, dial plans, and make other routine changes to their Teams calling service.    

The Unite Calling portal is fully automated and eliminates the need for Powershell management, saving time and reducing costs.

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