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Software & systems

World class platform

As a Telcoinabox partner, as well as best of breed training and support, you'll have access to Octane, our proprietary customer service, ordering and billing platform. We've been working on this system for over 14 years, and Octane is considered by experts to be world class.

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Everything you need to run your communication business

Running a telco is complicated enough, without also having to build software and systems around billing, provisioning, and customer management. Thankfully with Telcoinabox, you don't have to worry about that.

The launch of Octane continued to demonstrate our commitment to innovation and the simplifying of running a telco. We are proud to say Octane is a world class telco management platform, and if you take full advantage of what it has to offer, it will give you incredible value in time and efficiency savings.

Tried and tested fully integrated billing platform

A happy customer depends on a seamless billing system.

Proven to be solid as a rock

Cashflow is the lifeblood of your business, and your billing system needs to be tried and true.

Octane has been the subject of serious time, dedication, and money since its launch many years ago. In fact, our specialist systems team of over 30 experts have performed 170+ monthly bill cycles, honing the system to be world class.

Our team of analysts and developers constantly work to improve accuracy and usability – each and every billing cycle. That’s the sort of billing system your business needs, free of headaches!

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Genuine premium service

Fully managed billing service coupled with complete visibility and control for you.

Our dedicated billing team follows a proven process to ensure accurate billing to you and your customers. The team monitors product margins and revenue to help assist with the discovery of billing errors (before customers see them).

In addition, the team provides feedback to Service Providers to improve rate plan profitability and provides general support via online ticketing, email or phone.  The entire billing process is managed by us yet Telcoinabox gives your business unadulterated access to the platform, your customer accounts and reporting tools 24/7.

Pay any way you like

Full integration with all the major billing platforms.

Octane provides your telco with a complete payment solution, that is fully and securely integrated with our billing partners. Your customers will have the ability to pay for BPAY, Direct Debit, Australia Post, or by credit card, online or over the phone.

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Octane billing is flexible

Already have a billing system in place? No worries.

Using Octane as your provisioning platform will allow your business to get the access you need to all our carriers via one simple interface. A range of web service APIs enable you to integrate your billing platform directly with Octane. This integration allows for straight-through provisioning and billing for you and your customers.

We’ll ensure that all usage records from all carriers are made available to you via FTP in a timely manner. In most cases, we provide call/usage data to our Service Providers within 24 hours of receipt from the carrier. For some products, including mobile, it can often be sooner.

Billing software & services

At Telcoinabox, our world-class billing and provisioning system provides you with a complete end-to-end provision, rating and billing solution for your business telecommunications. As an online interface that can be accessed from anywhere, it allows you to bill your customers seamlessly, using reminders and invoices branded with your own company logo.

The system also provides a payment portal for your customers to pay you, and we have a dedicated team standing by to assist with any queries or problems. We also have a provisioning team to provide day-to-day support for all service provisioning, acting as a link between you and the telco carriers you have chosen to work with.

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