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As a Telcoinabox partner, as well as best of breed training and support, you'll have access to Octane, our proprietary customer service, ordering and billing platform. We've been working on this system for over 14 years, and Octane is considered by experts to be world class.Start a conversation
Running a telco is complicated enough, without also having to build software and systems around billing, provisioning, and customer management. Thankfully with Telcoinabox, you don't have to worry about that.
The launch of Octane continued to demonstrate our commitment to innovation and the simplifying of running a telco. We are proud to say Octane is a world class telco management platform, and if you take full advantage of what it has to offer, it will give you incredible value in time and efficiency savings.
Octane allows seamless set up and management of your new customers.
Octane is integrated with all the major telcos.
Octane is fully integrated with our carriers’ networks to provide you and your customers access to fast and accurate order processing and a seamless customer experience.
Our team is also available to provide day-to-day support, acting as a link between your team and the carriers.
New services can be provisioned by your team, by your customer, or by the Telcoinabox team!
Flexibility is key when setting up a new service for a customer, and Octane gives your team full access to provision customer orders. For certain products, customers can also self-provision using a fully branded online signup form. For those with an existing billing platform, you can integrate with Octane via a range of web service API's.
In addition, Telcoinabox provides a paid provisioning service where our team of provisioning experts are happy to set up all the services required by your new customers.
Sometimes things go awry, and we're here to help.
All our provisioning options come with online reporting and access to the provisioning team for support and help with troubleshooting customer orders.
Our support teams have years of experience, and in most cases, will be able to resolve issues very quickly. For those rare occasions requiring escalation, we have excellent relationships with our partner carriers, and often can get swift access to premium support.
A happy customer depends on a seamless billing system.
Cashflow is the lifeblood of your business, and your billing system needs to be tried and true.
Octane has been the subject of serious time, dedication, and money since its launch many years ago. In fact, our specialist systems team of over 30 experts have performed 170+ monthly bill cycles, honing the system to be world class.
Our team of analysts and developers constantly work to improve accuracy and usability – each and every billing cycle. That’s the sort of billing system your business needs, free of headaches!
Fully managed billing service coupled with complete visibility and control for you.
Our dedicated billing team follows a proven process to ensure accurate billing to you and your customers. The team monitors product margins and revenue to help assist with the discovery of billing errors (before customers see them).
In addition, the team provides feedback to Service Providers to improve rate plan profitability and provides general support via online ticketing, email or phone. The entire billing process is managed by us yet Telcoinabox gives your business unadulterated access to the platform, your customer accounts and reporting tools 24/7.
Full integration with all the major billing platforms.
Octane provides your telco with a complete payment solution, that is fully and securely integrated with our billing partners. Your customers will have the ability to pay for BPAY, Direct Debit, Australia Post, or by credit card, online or over the phone.
Already have a billing system in place? No worries.
Using Octane as your provisioning platform will allow your business to get the access you need to all our carriers via one simple interface. A range of web service APIs enable you to integrate your billing platform directly with Octane. This integration allows for straight-through provisioning and billing for you and your customers.
We’ll ensure that all usage records from all carriers are made available to you via FTP in a timely manner. In most cases, we provide call/usage data to our Service Providers within 24 hours of receipt from the carrier. For some products, including mobile, it can often be sooner.
At Telcoinabox, our world-class billing and provisioning system provides you with a complete end-to-end provision, rating and billing solution for your business telecommunications. As an online interface that can be accessed from anywhere, it allows you to bill your customers seamlessly, using reminders and invoices branded with your own company logo.
The system also provides a payment portal for your customers to pay you, and we have a dedicated team standing by to assist with any queries or problems. We also have a provisioning team to provide day-to-day support for all service provisioning, acting as a link between you and the telco carriers you have chosen to work with.