CUSTOMER SUCCESS STORY
A Regional Niche Provider
Based in Bathurst, founder Jeff Peak understood how important it was for regional centres, in particular the farming community, to receive decent access to internet services and consistent customer service.
Peak Connect
Jeff Peak founded Peak Connect in 2014. A seasoned telecommunications industry specialist having worked for Telstra as a technician for more than 19 years, Jeff walked into the role as business owner with a very clear vision of how his business would work.
Based in Bathurst, he understood how important it was for regional centres, in particular the farming community, to receive decent internet services and consistent customer service.
His other business, Regional Telecommunications, is a cabling business specialising in POS systems, optic fibre, data cabling and telephone line installation. Both act as a value added service to each other’s businesses.
Peak Connect has since grown a local team in Bathurst with strong telecommunications backgrounds and now services several hundred local businesses between Sydney, central western regional centres and Bathurst. The business is predominately selling business phone lines, VoIP/SIP trunks and digital and IP phone systems.
Jeff recently started selling Telstra 4G mobiles to the farmers with a view to hold community meetings to educate the farmers on the merits of the NBN.
“The true point of difference between you and a large carrier is the ability to move quickly when your customers need it. By providing the complete range of telco products, having more touch points and providing a level of customer service the large carriers can't afford to do we gain a deeper loyalty with our customers. We make the customer experience paramount.”
Jeff Peak
Managing Director - Peak Telco
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