CUSTOMER SUCCESS STORY

A Long Term Success Story.

Melbourne-based, managing director Brent O’Shaughnessy built the business from a start up to create a national company with more than 2000 customers Australia wide.

Oracle

2000+ Customers / $5M+ annual TO

Established in 2003, Oracle Telecom was one of the original service providers to join the Inabox Group.

Melbourne-based, managing director Brent O’Shaughnessy built the business from a start up to create a national company with more than 2000 customers Australia wide. Brent and his team of 7 staff focus holistically on its customers’ needs to ensure customer satisfaction levels are high.

For Brent since the early years, telecommunications has become even more competitive so having the product and backend systems constantly being improved and knowing the product and systems teams are taking care of you, allows Brent and his team to focus on the customer and building the business.

Brent plans to grow through acquisition and by making the transition to selling data-centric services such as VoIP and other “Over The Top” services. Within the next 5 years he anticipates to reach annual turnover exceeding $10M.

Brent’s advice to new retail services providers is not to compete on price alone, to find your niche and focus on the unique requirements of that market.

“We were looking for a business model that provided an ongoing revenue stream, was scalable and not restricted or limited to a specific location. Inabox met all these requirements, however what inspired us to choose Inabox was the passion and commitment that was evident among the team. This holds true today and is a key factor in our continued partnership with Inabox.”

Brent O’Shaughnessy

Managing Director - Oracle Telecom

MORE CUSTOMER SUCCESS STORIES

"Gives you total control over your customer"

Peak Connect - New South Wales


Founder Jeff Peak started Peak Connect in 2014 after having worked for 19 years with Telstra as a telecommunications technician, and now has over 150 customers!

"Telcoinabox saves us time and makes us profitable"

Blue Sky Tel - National


A growing national telco, Telcoinabox is helping blueSkyTel to leveraging the once in a lifetime opportunity of assisting customers with their move to the NBN network.

"Cares about customer service as much as we do"

ETel - National


Established in 1999, ETel was one of the first service providers to launch in the Australian market. Now a true success story they have over $7.2 million per year in billing revenue.

"We're impressed by how you do business"

Switch Telecom - National


Melbourne born brothers, Richard and Steven Boothby launched Switch Telecom in 2009 with the idea that they would build something that can only grow.

"A business model with an ongoing profit stream"

Oracle - National


Melbourne-based managing director Brent O’Shaughnessy built the business from a start up to create a national company with more than 2000 customers Australia wide.

"The Telcoinabox back office support is rock solid"

Powercom - National


Founded by Barry Ford, PowerCom has grown from strength to strength largely due to the company following a well planned acquisition path to grow the business.

NICE THINGS OUR CLIENTS SAY ABOUT US

We were looking for a business model that provided an ongoing revenue stream, was scalable and not restricted or limited to a specific location. Telcoinabox met all these requirements, however what inspired us to choose Telcoinabox was the passion and commitment that was evident among the team. This holds true today and is a key factor in our continued partnership with Telcoinabox.

Brent O’Shaughnessy , Managing Director - Oracle Telecom

What drives us is the genuine satisfaction we get from solving frustrated customers’ demands. This is an industry where people easily feel frustrated and underserviced. This is the most rewarding part of the business. The residual income is also very appealing, to know what you have built up in one month won’t change the next and you can continually grow from there. We were impressed with Telcoinabox and the way they did business. They provide a good foundation for setting up a business while providing a sense of certainty.

Rich & Steve Boothby , Directors - Switch Telecom

We originally joined the industry because we recognised there was an opportunity to offer better customer service than the large telcos. The nature of the industry has changed considerably since the naughties. What we did back then is chalk and cheese to what we offer today. These days a service provider requires a clear understanding of IP telephony and technology to succeed, as well as add value through excellent customer care. The best thing about Telcoinabox is that the back-office support is rock solid and that the management team has an on eye on your business’ future and where it needs to go.

Barry Ford , Managing Director - Powercom Pacific