Trusted telecom for Shoalhaven SMBs

The TrustTel Story

TrustTel founder, Ben Duncan, was inspired to build his own telecom business following a long career working at a major telecom. He reflects:

“I saw first-hand how the big telcos can take business customers for granted. SMBs don’t always get the product range, pricing, and service levels that they deserve.”

Determined to do things differently, Ben started TrustTel to offer customers a better option — one that prioritises relationships over quotas and solutions over sales.

From sole traders to mid-sized enterprises, TrustTel is now a go-to provider in the region for reliable, trustworthy, and hassle-free telecommunications. Their unique service-led approach has won them many fans – and local honours – including Best Micro Business at the 2023 Shoalhaven Business Awards.

Product Suite

‍TrustTel specialises in business-only telecommunications. They offer a complete product suite including VoIP calling, phone systems, nbn and ethernet, as well as business mobile plans.

Phone systems are one area where TrustTel have been able to differentiate against the major telcos. They offer extraordinary flexibility and can tailor to customer needs:

“We can support on-premises and cloud-based solutions. Everything from a basic VoIP phone line through to more complex phone systems. We can serve home offices, multi-site franchises, professional offices and even medical centers.”

In recent months they have adopted the Advanced PBX phone system. A flagship product that delivers market-leading features, including AI and analytics, with pricing and inclusions suitable for local businesses.

What TrustTel says about Telcoinabox

TrustTel has partnered with Telcoinabox for many years. A large part of their product suite is enabled by the Telcoinabox white label platform.

This white label approach allows TrustTel to stay ahead of the competition with easy access to the latest voice, data, and mobile products. Plus, integrated billing and provisioning, to keep their business running smoothly.

Ben explains:
‍“The Telcoinabox platform is easy to use, the support team is responsive, and our monthly bill runs and admin have never been simpler.”