End User Support

End User Support

At Telcoinabox, we can provide as much or as little support for your customers as you need. Our end user support services include:

  • Technical help desk – provides total back end support for your clients. Our team of experts will answer your customer’s queries regarding setting up their data connections, and troubleshooting technical issues. And this is always done under your brand, which gives consistency and credibility to your business.
  • Billing and provisioning system – our billing team produces all the bills and reminders for your customers, all branded with your company logo. We also provide a payment portal for them to pay you, making it a completely seamless billing process.
  • Total customer care – this is an optional service we provide, where we handle the entire customer service function for you. This includes setting your new customers up in the system, and dealing with all your inbound customer service calls through to resolution – all under the banner for your brand.

Whether you want a lot of help or just a little, Telcoinabox is fully equipped to provide the level of customer service you require, freeing you from administrative chores and allowing you to focus on growing your business.