Business-first communications backed by real support

The Reach Telecom Story

Reach Telecom was founded after years of experience working across IT and telecommunications, where the team saw a growing gap in how businesses were treated by traditional telecom providers.

Too often, businesses were treated like account numbers rather than valued partners. Long wait times, generic solutions, and limited accountability had become the norm.

Reach Telecom was established to do things differently.

The company specialises in business-only telecommunications services, providing tailored communications solutions backed by genuine human support and a deep understanding of how communications systems impact day-to-day business operations.

Their philosophy centres on reliability, transparency, and long-term relationships rather than short-term sales.

Business-first telecommunications

Reach Telecom focuses exclusively on delivering telecommunications solutions for business environments, with a particular focus on the Medical and Health industries, serving aged care homes, medical clinics and pharmacies.

Unlike many providers that rely on high-volume call centres, Reach Telecom ensures that every customer has access to a dedicated account manager and a trained business helpdesk.

This approach allows them to provide faster support, clearer communication, and greater accountability when customers need assistance.

"Clients value the fact that they can speak directly with someone who understands their business and takes ownership of outcomes."

— Hugh Jamaly, Managing Director

Real accountability

Ongoing account management is a core part of Reach Telecom's service model.

Rather than simply provisioning services and moving on, the team works closely with customers to review performance, optimise costs, and ensure communications systems continue supporting business growth.

This hands-on approach allows Reach Telecom to build long-term partnerships with customers who rely on stable and well-managed communications infrastructure.

Tailored communications solutions

Reach Telecom delivers end-to-end communications platforms designed to support modern business environments.

Their services include cloud and hosted PBX phone systems, business-grade internet connectivity, mobile services, and advanced call routing solutions for multi-site organisations.

These solutions help businesses improve call quality, optimise communications costs, and maintain reliable connectivity across offices, remote teams, and customer service environments.

Reach Telecom supports organisations across several industries, including SMEs, healthcare providers, and government-aligned organisations.

Partnering with Telcoinabox

Reach Telecom needed a platform that could support customised, reliable communications services at scale while keeping strong human support at the centre.

Telcoinabox's flexible architecture allows Reach Telecom to configure Voice, Data and Mobile solutions per customer needs.

Telcoinabox provides carrier infrastructure within a stable, scalable environment, allowing Reach Telecom to focus on service delivery rather than backend technical management.

"Telcoinabox allows us to design and deliver highly customised solutions while maintaining the reliability and scalability our customers expect."

— Hugh Jamaly, Managing Director

By partnering with Telcoinabox, Reach Telecom has been able to expand service offerings without sacrificing quality.

Platform reliability and scalability

Since partnering with Telcoinabox, Reach Telecom has been able to scale its services while maintaining the level of reliability and support its customers depend on.

The consistency of the platform combined with responsive technical support has been a standout.

"What has stood out most is the consistency and responsiveness of the Telcoinabox team. From onboarding through to ongoing support, the level of collaboration and technical capability has exceeded expectations."

— Hugh Jamaly, Managing Director

This partnership allows Reach Telecom to focus on delivering strong outcomes for customers while relying on a platform designed to support telecommunications providers as they grow.

— Hugh Jamaly, Managing Director, Reach Telecom