Delivering complex data services with confidence

The Carbon Comms Story

Carbon Comms specialises in high-performance internet services. Their focus is on reliability and consistent throughput, rather than ‘peak-speed’ marketing claims.

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Founder, George Elias, explains:

“I repeatedly saw customers being oversold, under-supported, and locked into poor-quality connectivity. Many customers told us about congested networks, problems caused by CGNAT, slow fault response times, and generic call centres.”

Carbon Comms tackles these challenges head-on. They are a full-service Australian-based telco, offering NBN, Cloud PBX / VoIP, Mobile and more. But their real point of difference is their approach to service delivery.

Their mission is to deliver properly engineered connectivity, with honest advice, all backed real accountability. This ethos applies whether they are supporting families, home-based workers, small businesses, or critical IT systems.

Engineered solutions

“Carbon Comms is not a ‘box-shifter’ telco,” says George. " We don’t simply resell generic NBN or VoIP plans. We design and engineer connectivity based on how each customer actually uses their network.”

Customers benefit from business-grade features like staticIPv4 addressing, low contention, high upload speeds, and clearly defined service levels.

No CGNAT

One critical selling point is that their NBN services do no use CGNAT (Carrier Grade Network Address Translation). The use of CGNAT is common practice among many large NBN providers, often as way to reduce costs.

However, CGNAT can potentially break services that rely on incoming traffic, such as server hosting, security camera systems, VPNs, and some VoIP services. This is why Carbon Comms make a point of not using it for business customers.

Real technical expertise

Expert customer service is a cornerstone of their offering. Customers know exactly what they are getting, why they are getting it, and who to call when they need support.

George explains:

“What truly differentiates us is that every customer deals directly with experienced telecom professionals, not a script. Services are designed, deployed, and supported end to end by people who understand how connectivity impacts day-to-day business operations.”

Partnering with Telcoinabox

The selection of Telcoinabox as a white label telecom partner has been instrumental to the growth of Carbon Comms.

George reflects:

“Partnering with Telcoinabox has allowed us to move upmarket and take on larger, more demanding customers with confidence.”

White label freedom & control

The white label model allows Carbon Comms to offer business-grade NBN, Cloud PBX and VoIP services under their own brand. All while leveraging proven wholesale infrastructure and a modern BSS/OSS behind the scenes.

The white label telecom model gives Carbon Comms full control over how services are designed, sold, and supported.

Moreover, this model has enabled Carbon Comms to scale their wholesale NBN and voice services without adding operational complexity or compromising service quality.

“We maintain full control over our branding, pricing, and customer relationships, while Telcoinabox handles the platform, billing systems, and wholesale infrastructure behind the scenes. That separation of responsibilities is critical. It lets us focus on engineering high-performance NBN and voice services, without worrying about operational overhead.”

Aligned on technical excellence

Carbon Comms selected Telcoinabox as their white label NBN and Voice partner because of strong alignment in technical approach and values.

George explains:

“The level of responsiveness, technical capability, and genuine partner support has exceeded expectations.”

Telcoinabox supports VoIP and NBN resellers from day one through to market leadership. This includes onboarding, rapid provisioning, ongoing technical support, and growth discussions.

The working relationship is collaborative and solution-focused, giving Carbon Comms the confidence to pursue larger opportunities and deliver enterprise-grade connectivity with certainty.

“Telcoinabox removes friction and streamlines how we operate our NBN and Voice business. This means we can scale faster, deliver better service, and compete for more complex deals without compromising on quality.”

— George Elias, Founder, Carbon Comms