Major Outage Register

Find up-to-date information on current and resolved network outages, including estimated restoration times.

Current Outages

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P1 Telstra Wholesale Mobile Solution Network Outage

Resolved
Incident Overview

Please be advised of a Telstra Wholesale Mobile Solution Network outage. For more information, visit: https://www.telstra.com.au/outages#/.

P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
    09/07/2026
  • End time of outage:
    17:07 AEST
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    The major incident was resolved at 12:30 pm on 9 July. However, some residual impacts affecting WME remained and were subsequently resolved by 5:07 pm on 9 July. WME provisioning impacts have been restored and APIs are operating as normal. The issue impacting customers inability to make mobile calls nationally, including make calls to Triple Zero is now resolved. Monitoring has confirmed this solution has been successful. Our backup systems and standard welfare check process remains in place. We know how important staying connected is and we take that responsibility seriously.
  • Estimated restoration:
    09/07/2026 17:07 AEST
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    Mobile provisioning and APIs remain available and are operating as expected. By around 4:00 PM yesterday, we had restored the initial outage, and most voice and data services were returning to normal. Customers can feel confident that Triple Zero calls continued to operate normally. Some Wholesale customers may have experienced brief delays in call connections this afternoon. This was related to a minor traffic congestion issue, which has since been resolved. Our technology teams will continue to monitor the network closely. Thank you for your patience and understanding as we worked to resolve these issues.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    The issue in our network has now mostly resolved. Mobile provisioning and APIs remain available and are operating as expected. As we shared last night, we identified a subsequent issue affecting some calls, including to Triple Zero. The nature of this issue only became apparent as we resolved the original outage. In these cases, some people calling Triple Zero received an error message, and their phone would then try to connect to an alternative mobile network. This was a consequence of the same software defect behind yesterday’s outage. While the original issue was addressed, this one remained ongoing and needed to be fixed in a different way. Overnight, our team made good progress, significantly reducing failed calls to Triple Zero. We’ve now implemented a solution that has addressed the impact of this issue. Mobile networks are complex, and we’re continuing to work through further changes to make sure we have the most robust solution in place. Customers can feel confident calling Triple Zero.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    WME provisioning impacts have been restored and APIs are now available. Telstra Wholesale has also advised of a secondary issue affecting some calls, including Triple Zero. You may receive an error message while your phone tries to connect to an alternative network. If affected, wait up to 90 seconds for reconnection, or use a different phone to call. We're working urgently with Telstra Wholesale to resolve this and they'll be performing welfare checks where failed 000 calls are detected.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    WME provisioning impacts have been restored and APIs are now available. Otherwise the issue in our network has now mostly resolved. In our last update, just under 90% of calls and data services were back up and running - since then we've restored more remaining services. We are working through any backlogged orders.
  • Estimated restoration:
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July 8, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    The issue in our network has now mostly resolved. In our last update, just under 90% of calls and data services were back up and running - since then we've restored more remaining services. It may take some time for all devices to reconnect correctly. The Welcome SMS notification issue has now been resolved, and SMS notifications are operating normally. WME provisioning impacts remain ongoing, affecting service provisioning activities.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    There are reports that the network side of the outage is resolved but we have confirmed the API outage impacting all mobile provisioning remains active. Please note mobile provisioning activities remain impacted, including (but not limited to) activations, port-ins, plan changes, product modifications, service queries, balance queries, and adding bolt-ons.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Some customers are experiencing issues with mobile services including voice calling failures, delayed or unavailable data services, and intermittent SMS/MMS delivery. WME provisioning and Welcome SMS notification is also impacted.
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    We've made strong progress restoring mobile services, with most calls and data now working and continuing to improve as the network stabilises. Some customers may still experience intermittent voice issues while devices reconnect. If you're impacted, we recommend restarting your phone, as this is helping restore service in most cases. We're sorry for the disruption and are continuing to resolve the remaining issues as quickly as possible. Please note mobile provisioning activities remain impacted, including (but not limited to) activations, port-ins, plan changes, product modifications, service queries, balance queries, and adding bolt-ons.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Mobile provisioning, calls and data including 000 calls
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    We continue to make good progress restoring services. If you are still experiencing issues, we recommend restarting your phone rather than just switching on airplane mode. We will share another update once all services are back online. Triple Zero calling follows different settings in our network and is not impacted in the same way. We have seen a very small number of reports, which we are investigating. As part of our standard process, we conduct welfare checks when a call doesn't get through. Please note all mobile provisioning remains impacted including and not limited to activations, port-ins, plan changes, modify products, query service, query balance, add boltons.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Mobile provisioning, calls and data including 000 calls
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
    We've made good progress restoring services, with around 90 per cent of calls and data now flowing successfully across the network. Our teams are working as quickly as possible to restore remaining services and get all customers back online. We know how much our customers rely on our network and understand the disruption this is causing, and we are focused on restoring full service as a priority.
  • Estimated restoration:
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July 10, 2026
P1 Telstra Wholesale Mobile Solution Network Outage
  • Reference:
    INC0048727
  • Outage type:
    Major outage
  • Start date of outage:
    08/07/2026
  • Start time of outage:
    04:08 AEST
  • End date of outage:
  • End time of outage:
  • Affected suburb(s)/towns:
    Information not available – no technical visibility
  • Affected State(s)/Territories:
    Information not available – no technical visibility
  • Affected postcode(s):
    Information not available – no technical visibility
  • Types of services impacted:
    Mobile provisioning, calls and data including 000 calls
  • Number of each type of service affected:
    Information not available – no technical visibility
  • Suspected cause:
    Unknown
  • Cause (related to a natural event or weather):
    No
  • Additional information:
  • Estimated restoration:
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July 8, 2026

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