Connecting Australia’s Korean community
“Working with Telcoinabox has elevated the way we support our NBN customers. Direct access to service testing in the portal allows us to diagnose issues faster and deliver the proactive, reliable NBN experience our community expects.”
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Founded in 2001, GS Telecom supports the Korean-speaking community across Australia with reliable phone and internet services. All delivered in-language, with speed, clarity and cultural understanding.
About GS Telecom
GS Telecom was founded to solve a real challenge faced by new migrants: navigating telecommunications in a new country.
Language barriers, unfamiliar processes, and complex setup requirements often make getting connected stressful and time-consuming.
Based in Eastwood NSW, and deeply embedded in the local Korean community, GS Telecom built its business around removing that friction.
Personalised customer service is the cornerstone of their success. By offering Korean-language support and guidance at every step, they help customers get online and set up with confidence from day one.
Even after 20 years of operation their focus remains the same: delivering reliable telecom services, personalised service, and a customer experience that feels familiar.
What Makes GS Telecom Different
GS Telecom specialises in serving Australia’s Korean-speaking community. A consumer segment often underserved by mainstream telcos.
For many migrants and small businesses, setting up telecommunications can involve confusing contracts, technical jargon, and support teams that aren’t easy to engage with. GS Telecom removes these barriers.
“Our customers want to feel understood. When someone explains things clearly in your own language, it changes the whole experience.”
— Richard Ha
A key part of their approach is providing Korean-language sales and support. As well as hands-on assistance during setup and provisioning. All backed by fast turnaround times and proactive service
Their approach goes beyond connectivity. It creates trust, comfort and long-term relationships.
Products & Services
GS Telecom delivers a complete range of connectivity solutions tailored to Korean households and businesses.
NBN and broadband services for residential and business customers, with guided setup and ongoing local support.
Business phone systems and VoIP solutions for Korean-owned businesses across Australia.
Discounted international call rates, including calls to Korea and other countries, supporting families and businesses staying connected overseas
With a complete range of telecom products available from Telcoinabox, GS Telecom can operate as a true one-stop provider.
Partnering with Telcoinabox
GS Telecom was introduced to Telcoinabox through a long-standing relationship with an industry contact.
As their customer base grew, they needed a platform that could support scale, provide reliable infrastructure, and give them greater operational control — without sacrificing service quality. Telcoinabox delivered the flexibility and capability needed to support their specialised model.
Experience with Telcoinabox
Working with Telcoinabox has significantly improved how GS Telecom supports its customers.
Direct access to diagnostics and testing tools through the Telcoinabox portal allows the team to identify issues quickly and resolve them without unnecessary escalation.
This has reduced wait times, improved service accuracy, and helped GS Telecom maintain the fast, hands-on support their customers expect.
“Having direct access to service testing through Telcoinabox has made a huge difference. We can move faster and give customers answers straight away.”
— Richard Ha
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