Back Office Services & Support

Spend more time focusing on sales and marketing. Grow your business faster by making full use of Telcoinabox's comprehensive back office support & services available to both you and your customer base.

Back office services ensuring your business and your customer base is totally taken care of.

Since 2003, Telcoinabox has been simplifying the running of a telco for hundreds of individuals and companies. It's what we do. Coupled with a market leading suite of products and highly automated systems to work with, our comprehensive back office services offering allows our Service Providers to put more of their time and effort into customer acquisition via sales and marketing. 

Whether it be provisioning of services, training and accreditation, carrier management, customer care or compliance, our team provide a comprehensive suite of services, ensuring your entire business is fully supported.

Full carrier management

Unparalleled opportunities to work with all the major telcos by leveraging longstanding relationships.

We believe by accessing carriers via our longstanding relationships, Telcoinabox can fast-track the building or expanding of your telco. Why waste precious time dealing with multiple carriers when you can deal with one and still get access to all the products you need?

By partnering with Telcoinabox, we will provide you and your team with a more streamlined back office where you spend less time dealing with carriers and more time focused on growing your business.

White Labelled Customer Care

Leave it to the experts. Our customer care team have the skills and experience to keep your customers happy.

Our passionate and engaged customer service experts deliver outstanding support to your customers so you can focus on growing your business. Via Octane, our customer service team have the right tools at their fingertips to resolve any issues quickly.

The 100% white labelled service offers Service Providers options for both General Customer Care such as billing enquiries or Technical Support which delivers a fully managed fault management service for all faults across all products. 

Marketing Support

Marketing your business has never been easier with our range of collateral in the Telcoinabox Marketing Toolkit.

Whether you are just starting out or have been running your telco for years, you can never spend enough time on marketing your business. To lighten the burden, we have produced a comprehensive range of white-label marketing collateral to help you acquire new customers and maintain existing ones.

More advanced marketing needs can also be tailored upon request to further enhance your customer acquisition strategies.

Training & Accreditation

Don't learn the hard way, make it easy with our full range of training and accreditation courses!

As products and customers’ requirements have both become more complex, Telcoinabox has continued to innovate and provides a range of training and accreditation courses to our Service Providers to help them remain relevant in the everchanging telco landscape.

Regardless of the size and scope of your telco, by partnering with Telcoinabox, you’ll immediately benefit from our training and accreditation programs.


We were looking for a business model that provided an ongoing revenue stream, was scalable and not restricted or limited to a specific location. Telcoinabox met all these requirements, however what inspired us to choose Telcoinabox was the passion and commitment that was evident among the team. This holds true today and is a key factor in our continued partnership with Telcoinabox.

Brent O’Shaughnessy , Managing Director - Oracle Telecom

What drives us is the genuine satisfaction we get from solving frustrated customers’ demands. This is an industry where people easily feel frustrated and underserviced. This is the most rewarding part of the business. The residual income is also very appealing, to know what you have built up in one month won’t change the next and you can continually grow from there. We were impressed with Telcoinabox and the way they did business. They provide a good foundation for setting up a business while providing a sense of certainty.

Rich & Steve Boothby , Directors - Switch Telecom

We originally joined the industry because we recognised there was an opportunity to offer better customer service than the large telcos. The nature of the industry has changed considerably since the naughties. What we did back then is chalk and cheese to what we offer today. These days a service provider requires a clear understanding of IP telephony and technology to succeed, as well as add value through excellent customer care. The best thing about Telcoinabox is that the back-office support is rock solid and that the management team has an on eye on your business’ future and where it needs to go.

Barry Ford , Managing Director - Powercom Pacific