Virtual Mobile Numbers: Untapped Goldmine for PBX Resellers

Virtual Mobile Numbers (VMNs) aren’t just any other business phone number. For telecom service providers, they can be a revenue multiplier and a unique way to make your voice offering stand out.  

If you offer Cloud PBX or SIP Trunk services, VMNs are a straightforward and seamless add-on. They can even help increase answer rates and per-minute charges. In turn, allowing you to upsell higher value plans and maximise voice revenue.

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What Is a Virtual Mobile Number?

A Virtual Mobile Number looks and behaves like a standard mobile number (e.g. 04 xx xxx xxx in Australia), but it doesn’t require a SIM card or traditional mobile subscription.  

Instead, VMNs are hosted in the cloud and integrated with your business phone system (PBX or SIP trunk). As an extension of the office PBX, your clients can have a dedicated mobile identity without the hassle of a separate mobile plan.

What kinds of businesses benefit from Virtual Mobile Numbers (VMNs)?

Sole traders – A single mobile identity

Freelancers, sole traders, and small business owners often prefer to use their mobile for business calling. It’s fast, flexible, and convenient. But this can mean missed calls when your hands are busy, or getting work calls in your downtime.

With VMNs, SMBs can keep personal and business calls separate while presenting a credible business presence to clients. Plus, this is simpler (and cheaper) than having a second mobile plan.

Professional services – Easy appointment confirmation

Clinics, salons, fitness studios, and healthcare providers typically need to call and confirm appointments or reschedule clients. But many people are wary of answering calls from unknown numbers.

Using a VMN for outbound calling can boost booking confirmations and reduce no-shows. Calls from a mobile number feel personal and familiar, making customers more likely to pick up and engage.

Contact Centres – Familiar outbound numbers

Sales and support teams can improve connect rates by presenting local-area or local mobile numbers in Caller ID.

More answered calls mean more conversations, better conversion rates, and stronger customer relationships. Industry studies show that calls from mobile numbers are up to 30% more likely to be answered than calls from Direct In-Dial (DID) numbers.

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How service providers benefit from VMNs

VMNs don’t just help your customers look professional and get more calls answered, they help maximise your revenue too. With higher answer rates, calls from mobile numbers translate into more billable minutes.  

For example: if a customer makes ten outbound calls and three more are answered simply because the call comes from a VMN (rather than a DID), that’s three extra revenue opportunities.

Goin one step further, service providers can then use this higher call volume to upsell Unlimited Call plans: locking-in predictable recurring revenue.

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Get started with Virtual Mobile Numbers

Businesses are increasingly shifting to mobile. Virtual Mobile Numbers are your chance to deliver innovation for your customers. Don’t miss the chance to help your customers get more calls answered and grow their revenue (while increasing yours).

Virtual Mobile Numbers are now available for Telcoinabox Cloud PBX and SIP Trunking services. Talk to us today about adding VMNs to your service offering.