Systems

Billing and Provisioning

Our world class billing and provisioning system provides our customers with an end-to-end provision, rating and billing solution. It can be accessed from practically anywhere and is simple to use.

Key Features

Below are just a few key features so you can better understand what can be achieved in your home, office or on the road – all through one interface provided by Telcoinabox.

Activation

Activate new customers for all products (fixed wire, mobile or broadband)
Check status of pending customer orders
Bar or Disconnect Services

Customisation and Bundling

Add new products to existing accounts
Add customer rate plans
Customise a single customer’s rate plan
Customise customer’s bill format

Billing and Self Servicing

Take customer payments
Set up Direct Debit
Set up sales agents
View customer spend and payments
An online service that allows customers to view and analyse their bill without bothering you

Customer Support

Log a ticket for help from any of the Telcoinabox support teams
Set calendar reminders for items requiring action in the future
Log a contact note on customer’s accounts

Reporting and Optimising

Management Reports for such things as total revenue, total cost and total margin
‘Dashboard’ that shows at a glance total customer billing vs total costs vs aged receivables
Detailed aged receivables report
High usage/spend report
Sales agents commission report

CRM

Because all you need to do is “just add customers”, we provide you with web-based CRM system that we have integrated with our billing system. Keeping with our mantra of “making it easier”, our CRM is both simple to use and provides you with one more tool to make running your business easier.

Key Features

Below are just a few key features so you can better understand what can be achieved in your home, office or on the road – all through one single interface provided by Telcoinabox.

Scheduling

Schedule calls, meetings, and tasks and have them integrate directly into Microsoft Outlook

Pipeline Management

Manage your prospects through the entire sales cycle
Integration with our billing system to allow for automatic account set up

Campaigns

Create email and newsletter campaigns for new and prospective customers
Track campaign success and profitability

Reporting

Pipeline reports
Product mix reports
Collection reports

Knowledgebase

Our Online Technical Support Knowledgebase gives you access to accurate information when you need it most. The database contains over 8000 articles related to product specification and licence and service provider operations. Search tools and options allow you to find the right information quickly, from:

Licensee Operations & Services manual
Service Provider Operations * Services manual
‘How to’ articles
Product manuals and training
Process articles
FAQs

Customer Portal

The Customer portal is designed for use by end customers of Service Providers on the Telcoinabox network. The Customer Portal is linked in to Telcoinabox’s central billing and provisioning system. This connectivity allows for any changes made by an end user to be done in real-time on the network. The Customer Portal is fully customisable by the Service Provider to fit their business and brand. This includes having control of everything from logos, colour scheme, email templates and more.