System Services

Billing and Provisioning

Our world class billing and provisioning system provides our customers with an end-to-end provision, rating and billing solution. It can be accessed from practically anywhere and is simple to use.

Key Features

Below are just a few key features so you can better understand what can be achieved in your home, office or on the road – all through one interface provided by Telcoinabox.


  • Activate new customers for all products (fixed wire, mobile or broadband)
  • Check status of pending customer orders
  • Bar or Disconnect Services

Customisation and Bundling

  • Add new products to existing accounts
  • Add customer rate plans
  • Customise a single customer’s rate plan
  • Customise customer’s bill format

Billing and Self Servicing

  • Take customer payments
  • Set up Direct Debit
  • Set up sales agents
  • View customer spend and payments
  • An online service that allows customers to view and analyse their bill without bothering you

Customer Support

  • Log a ticket for help from any of the Telcoinabox support teams
  • Set calendar reminders for items requiring action in the future
  • Log a contact note on customer’s accounts

Reporting and Optimising

  • Management Reports for such things as total revenue, total cost and total margin
  • ‘Dashboard’ that shows at a glance total customer billing vs total costs vs aged receivables
  • Detailed aged receivables report
  • High usage/spend report
  • Sales agents commission report


Because all you need to do is “just add customers”, we provide you with web-based CRM system that we have integrated with our billing system. Keeping with our mantra of “making it easier”, our CRM is both simple to use and provides you with one more tool to make running your business easier.

Key Features

Below are just a few key features so you can better understand what can be achieved in your home, office or on the road – all through one single interface provided by Telcoinabox.


  • Schedule calls, meetings, and tasks and have them integrate directly into Microsoft Outlook

Pipeline Management

  • Manage your prospects through the entire sales cycle
  • Integration with our billing system to allow for automatic account set up


  • Create email and newsletter campaigns for new and prospective customers
  • Track campaign success and profitability


  • Pipeline reports
  • Product mix reports
  • Collection reports


Our Online Technical Support Knowledgebase gives you access to accurate information when you need it most. The database contains over 8000 articles related to product specification and licence and service provider operations. Search tools and options allow you to find the right information quickly, from:

  • Licensee Operations & Services manual
  • Service Provider Operations * Services manual
  • ‘How to’ articles
  • Product manuals and training
  • Process articles
  • FAQs

Customer Portal

The Customer portal is designed for use by end customers of Service Providers on the Telcoinabox network. The Customer Portal is linked in to Telcoinabox’s central billing and provisioning system. This connectivity allows for any changes made by an end user to be done in real-time on the network. The Customer Portal is fully customisable by the Service Provider to fit their business and brand. This includes having control of everything from logos, colour scheme, email templates and more.

Key Features

  • View and update customer details
  • Change password
  • View and edit services
  • View usage
  • Make payments
  • View payment history
  • SIgn up for direct debit
  • View bills
  • Update billing options
  • FAQs

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