End Customer Support
The support model ensures that your important customers or members will continue to get the great service and support that they are used to and keep on trusting your valued brand.
This team is solely dedicated to supporting our clients on a day-to-day basis for all service provisioning. They act as a link between you and the telco carriers, supporting you when activating, modifying or disconnecting services.
In the event that any of your customers have technical issues, we provide a technical help desk that provides complete back end support for you and your clients. This team will answer your customer’s calls to help them set up their data connections and troubleshooting any technical issues that may arise with the range of products. At all times this is done under the Service Provider’s brand, giving consistency and credibility to your business.
Our billing and provisioning system allows you to create your own retail plans and bill the customers seamlessly. We produce the bills and reminders for your customers, all branded with your company logo. The system also provides a payment portal for your end customers. The billing team are there to assist you with rate plan configuration, retail billing and wholesale invoice queries.
Pre Sales Support
In an increasingly data-centric world we can help you with the transition to IP telephony via our dedicated Pre Sales Support to help answer any technical questions you can’t. Our staff will assist you and your customers in optimising the right products, technical configuration and set up to meet their business needs.
Customer Care (optional)
You may also want to provide your own customer service to your clients, with the peace of mind that we are at hand to help support you. Some clients prefer us to handle their complete customer service function. This includes setting new customers up in the system along with answering all inbound customer service calls through to resolution – all under the banner for your brand.
This optional support model frees you from day-to-day customer support and administration and allows you time to focus on generating more business.
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1300 7 TELCO
1300 7 83526 enquire about becoming a telco
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