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Systems

Mission control = Utilibill.

telcoinabox systems play a critical role in providing our franchisees with an advantage in the telecommunications market. That's the reason telcoinabox continues to invest millions of dollars in its partnership with Utilibill to create and continually improve one of Australia's most advanced customer management and billing systems. It's been designed to seamlessly integrate into all major suppliers including all of our carriers and payment houses - resulting in less administration and duplication for you.

We understand that it is the back bone of all our businesses that can greatly affect the:

  • speed of servicing your customers
  • amount of administration you have to handle
  • ease and ability for you to sell and manage more services
  • ease of reporting though a simple dashboard helping you understand the critical areas in your business.

The Utilibill system allows clients to operate their own Telco businesses remotely and access it through one centralised interface quite literally from anywhere in the world with minimal technical understanding or expertise. It allows our franchisees a degree of flexibility never before thought possible in running a business.

Utilibill in action

The best way to see how the telcoinabox system helps drives business growth is to give us a call ask us to take you through a demonstration. To get a preview of this system, you can click through just a few areas below.

To see Utilibill in action, click on any of the views below

Choose a view

  • Customer Details
  • Manage services
  • Customise bills
  • Your dashboard
  • View scorecard

Customer Details

The 'Customer Details' screen shows basic contact and service information for your customers. It is through this screen that new accounts are set up and also includes such things as inputting the sales agent, selecting the customer's specific plan and setting of secure passwords for customer's to view their own bills online.

Manage services

The 'Manage Services' screen details each of the services that the customer has as well as being the section that allows users to make any changes or query any particular service. This may include such things as adding voicemail to a mobile, adding line hunt to a small businesse's landline set up, or simply seeing if a broadband service has been connected. As Utillibill 'speaks' directly to our carriers this information is real time and allows our clients to feedback relevant and timely information back to their own customers and ensure high levels of service are provided to the customer at all times.

Customise bills

The 'Bill Set Up' screen allows users to customise their customer's accounts and ensure the customer receives their bill in the way they want it. Choices include such things as whether to include full itemisation of all calls or just a summary, departmentalization to allow businesses to monitor the spend of particular divisions or states, email billing only, a longest or most expensive phone call report as well as a variety of other useful reports also available in easy to read graph formats.

Your dashboard

The 'Dashboard' gives our clients up to the second information in a simple, easy to read graphical format that allows them to monitor the key performance indicators of their business. The Dashboard shows our clients such things as which customer's have overdue amounts, what margins their business is currently enjoying (currently and historically) as well as information relating to 'unbilled' revenue at any point during the month.

View scorecard

Part of the 'ScoreCard' reporting feature within the DashBoard allows telcoinabox clients to see trends and view with simple graphical imagery such things as revenue vs margin, customers added vs customers lost, amounts collected vs targeted collections amount.

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Key features

Below are just a few key features so you can better understand what can be achieved all through one interface in your home, office or on the road — all through one single interface provided by telcoinabox.

Activation

  • Activate new customers for all products (fixed wire, mobile or broadband)
  • Check status of pending customer orders
  • Bar or Disconnect Services

Customisation & Bundling

  • Add new products to existing accounts
  • Add customer rate plans
  • Customise a single customer's rate plan
  • Customise customer's bill format

Billing & Self-servicing

  • Take customer payments
  • Set up Direct Debit
  • Set up sales agents
  • View customer spend and payments
  • An online service that allows customers to view and analyse their bill without bothering you.

Customer Support

  • Log a ticket for help from any of the telcoinabox support teams
  • Set calendar reminders for items requiring action in the future
  • Log a contact note on customer's accounts

Reporting & Optimising

  • 'Management Reports' for such things as total revenue, total cost and total margin
  • 'Dashboard' that shows at a glance total customer billing vs total costs vs aged receivables
  • Detailed aged receivables report
  • High usage/spend report
  • Unbilled spend report
  • Sales agents commission report

Ready to get started?

To receive more information on the Telcoinabox opportunity please click below.

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