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Spend more time focusing on sales and marketing. Grow your business faster by making full use of Telcoinabox's comprehensive back office support & services available to both you and your customer base.
Request a demoWhether it be provisioning of services, training and accreditation, carrier management, customer care or compliance, our team provide a comprehensive suite of services, ensuring your entire business is fully supported.
Unparalleled opportunities to work with all the major telcos by leveraging longstanding relationships.
By partnering with Telcoinabox, we will provide you and your team with a more streamlined back office where you spend less time dealing with carriers and more time focused on growing your business.
Leave it to the experts. Our customer care team have the skills and experience to keep your customers happy.
Our passionate and engaged customer service experts deliver outstanding support to your customers so you can focus on growing your business. Via Octane, our customer service team have the right tools at their fingertips to resolve any issues quickly.
The 100% white labelled service offers Service Providers options for both General Customer Care such as billing enquiries or Technical Support which delivers a fully managed fault management service for all faults across all products.
Don't learn the hard way, make it easy with our full range of training and accreditation courses!
As products and customers’ requirements have both become more complex, Telcoinabox has continued to innovate and provides a range of training and accreditation courses to our Service Providers to help them remain relevant in the ever-changing telco landscape.
Regardless of the size and scope of your telco, by partnering with Telcoinabox, you’ll immediately benefit from our training and accreditation programs.
At Telcoinabox, we can provide as much or as little support for your customers as you need. Our end user support services include:
Provides total back end support for your clients. Our team of experts will answer your customer’s queries regarding setting up their data connections, and troubleshooting technical issues. And this is always done under your brand, which gives consistency and credibility to your business.
Our billing team produces all the bills and reminders for your customers, all branded with your company logo. We also provide a payment portal for them to pay you, making it a completely seamless billing process.
This is an optional service we provide, where we handle the entire customer service function for you. This includes setting your new customers up in the system, and dealing with all your inbound customer service calls through to resolution – all under the banner for your brand.
Whether you want a lot of help or just a little, Telcoinabox is fully equipped to provide the level of customer service you require, freeing you from administrative chores and allowing you to focus on growing your business.