telcoinabox

The debate around the functional separation of Telstra presents a very varied set of opinions.  This depends on who is making them and what their interaction is with Telstra.  As a pure reseller customer of Telstra Wholesale (TW), Telcoinabox enjoys a strong relationship with Telstra that is pro-active and mutual.  read more

We all know that it costs infinitely more to acquire a new customer than to retain a customer.  If this is the case, why is the Telecommunications industry so crap at account management.  It forms the corner stone of any business that has high value customers (or for that matter any customers).  Businesses can be made or lost on the quality of their account management.
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The National Broadband Network (NBN) presents an interesting situation for players in the $40 billion telecommunications industry and to some degree it will level the playing field between network operators and resellers.
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Finally the Doom and Gloom of the global economic crisis has got to me. There is no doubt that there are issues with the financial framework and the actions of some greedy bastards in the financial sector have been the catalyst for the current situation but really!!! It is a self fulfilling prophecy. If we stop buying our lunch from the food court at work then the guys that own the food outlet cannot buy the Holden car they were going to buy and then the Holden company need to lay off workers and so on. The key here is to keep spending. I take a "cautious aggressive" view to recession. Like any chaos within business, and a recession is definitely a chaotic situation for business, it creates opportunity. While my competition clams up like a hetro guy at a rave party, we have employed more sales staff and more resources to handle that growth. from July 1 alone our wages bill increased by $500K. Bring it on I say.  read more

As the Managing Director of one of the most successful franchise systems in Australia I was recently invited to speak at the Franchise Council Of Australia (FCA) national convention here in Sydney. I was asked to speak about the success of Telcoinabox including what and how we did it. One of the guidelines provided by the organizers was the question, what would I not do again?. I addressed this is true Damian Kay style, bluntly!  read more