How do I do it?

Mission control – Utilibill

Telcoinabox systems play a critical role in providing our Service Providers with an advantage in the telecommunication market. That’s the reason Telcoinabox continues to invest millions of dollars in its partnership with Utilibill to create and continually improve one of Australia’s most advanced customer management and billing systems. It’s been designed to seamlessly integrate into all major suppliers including all of our carriers and payment houses – resulting in less administration and duplication for you.

We understand that it is the back bone of all our businesses that can greatly affect the:

• Speed of servicing your customers

• Amount of administration you have to handle

• Ease and ability for you to sell and manage more services

• Ease of reporting through a simple dashboard helping you understand the critical areas in your business

The Utilibill system allows clients to operate their own Telco business remotely and access it through one centralized interface quite literally from anywhere in the world with minimal technical understanding or expertise. It allows our Service Providers a degree of flexibility never before thought possible in running a business.

What you get – Telcoinabox Systems

No matter what you choose from our fully customized services, every part of the telco offering is under your brand. Your current customer or member base is your ticket to successfully selling Telcoinabox products. With our unique and efficient support system, you’ll see how lucrative and easy it is to offer smooth, seamless telecommunications for an ongoing revenue stream. As a wholesaler, you’ll receive complete infrastructure and set-up to hit the ground running as a fully operational telecommunications company.

Complete ‘end to end’ system

Clients can choose any aspect of the ‘managed wholesale’ service that allows them to market and sell their branded telco product to clients/members while Telcoinabox manages the customer service, technical support and all other back end functions.

Our CRM systems play a critical role in providing our clients with an advantage in the telecommunications market.  That’s the reason Telcoinabox continues to invest millions of dollars in its partnership with Utilibill to create and continually improve one of Australia’s most advanced customer management and billing systems.  It has been designed to seamlessly integrate into all our major telco suppliers including all of our carriers and payment houses resulting in less administration for you.

We’ll ensure you get complete visibility into each customer account.  This access is assured regardless of client level of day-to-day involvement.  Our systems bill each end user (your customer) under your name with payments processed at our end with integrated reporting for you to easily see and reconcile.

The best way to see how the Telcoinabox system helps drives business growth is to give us a call and ask us to take you through a demonstration.  For a quick preview, you can click through the screen shots below.

KEY FEATURES

Below are just a few key features so you can better understand what can be achieved all through one interface in your home, office or on the road – all through one single interface provided by Telcoinabox.

Activation

• Activate new customers for all products (fixed wire, mobile or broadband)

• Check status of pending customer orders

• Bar or Disconnect Services

Customisation & Bundling

• Add new products to existing accounts

• Add customer rate plans

• Customise a single customer’s rate plan

• Customise customer’s bill format

Billing & Self Servicing

• Take customer payments

• Set up Direct Debit

• Set up sales agents

• View customer spend and payments

• An online service that allows customers to view and analyse their bill without bothering you

Customer Support

• Log a ticket for help from any of the Telcoinabox support teams

• Set calendar reminders for items requiring action in the future

• Log a contact note on customer’s accounts

Reporting & Optimising

• Management Reports’ for such things as total revenue, total cost and total margin

• ‘Dashboard’ that shows at a glance total customer billing vs total costs vs aged receivables

• Detailed aged receivables report

• High usage/spend report

• Sales agents commission report