telcoinabox

The debate around the functional separation of Telstra presents a very varied set of opinions.  This depends on who is making them and what their interaction is with Telstra.  As a pure reseller customer of Telstra Wholesale (TW), Telcoinabox enjoys a strong relationship with Telstra that is pro-active and mutual.  read more

Welcome to the third edition of Engaged.  It's been a while since you last heard from us but we wanted to give you all time to recover from your seasonal festivities and Australia Day celebrations and get well and truly over your back-to-work blues.  It's been a fairly hectic few months at Telcoinabox since the last edition.  Among other things we've gone out all guns blazing with our largest product launch ever on Optus mobile, wireless broadband and Blackberry, signed an agreement with a master franchisor for our New Zealand operation, sponsored a yacht in the Sydney to Hobart race and conducted our first ever global business review in London (taking in the GSM expo in Barcelona and the slopes and après ski of St Anton in the process). read more

Who would have thought that when I agreed to sponsor Leo Rodriguez in the 2008 Sydney to Hobart Yacht race that 1. I would participate in the race and 2. the "Telcoinabox" name would be exposed through every newspaper, radio and TV station in Australia.  You could not have written the script that well.  Initially I was not to participate as it was possible that Tash and I would be on our way to London with the boys in February, when this changed I eagerly joined a great bunch of guys on one of the most dangerous ocean races in the world.  Given my sailing experience was limited to racing "Lasers" as a kid, a few corporate sailing events and a couple of bareboat charters, I am not ashamed to say that I was more than a little anxious.  Tash was incredibly supportive of my decision to partake in the race and this made it a lot easier as I had someone to talk to about what I had agreed to do. read more

Telcoinabox continues its global expansion with the establishment of an office in Wellington, New Zealand and has appointed Shannon Fisher as CEO. read more

In each edition of engaged we catch up with key people from within our supply base.  This month we thought we’d eschew the usual telco people and focus instead on Debb Lowe, Director of Operations for the Franchise Relationships Institute.  Here’s what Debb had to say.  read more

In this edition of Engaged we took the time out to have a chat with  the hard working Rich Branson of IF Telecom. Rich gives us a little insight into what it takes to run a successful franchise, why he chose the Telco Industry and how the Credit Crunch has affected them. read more

We all know that it costs infinitely more to acquire a new customer than to retain a customer.  If this is the case, why is the Telecommunications industry so crap at account management.  It forms the corner stone of any business that has high value customers (or for that matter any customers).  Businesses can be made or lost on the quality of their account management.
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The National Broadband Network (NBN) presents an interesting situation for players in the $40 billion telecommunications industry and to some degree it will level the playing field between network operators and resellers.
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